Refunds & cancellation
Clear terms for ending a subscription, requesting a refund and understanding payment timing.
Subscriptions
AVMEL offers Free at $0, Agency at $99 per month and Portfolio at $249 per month. Paid plans are subscription services billed monthly unless a separate written agreement states otherwise. Current plan limits and features are shown on the pricing section of the AVMEL website.
Cancellation
You may cancel future subscription renewals through AVMEL billing or by contacting support@avmel.com. Cancellation stops future renewals but does not automatically refund charges that have already been processed.
Refund requests
Refund requests are reviewed case by case. To request a refund, contact support@avmel.com with the account email, transaction details and reason for the request. We aim to respond to billing support requests within 2 business days.
When refunds may be issued
We may issue a full or partial refund when there is a duplicate charge, a billing error, a technical issue that prevents access to the paid service or another reasonable circumstance that we confirm after review.
When refunds may be declined
Refunds may be declined when a subscription period has already been used, the request relates to completed monitoring work or reports already delivered, account misuse occurred or the request falls outside the applicable Merchant of Record's refund rules or chargeback timelines.
Payment processing
Paid subscriptions may be processed by the payment provider shown at checkout. That provider may act as Merchant of Record and handle payment processing, applicable taxes, payment-related refunds and chargebacks under its terms and policies. If a refund is approved, the time for funds to appear depends on the provider and payment method; card refunds typically take several business days.
Contact
For billing, cancellation or refund questions, email support@avmel.com. For legal questions, email legal@avmel.com.