Refund and Cancellation Policy

Avmel sells B2B subscription software for ecommerce storefront monitoring. This policy explains how cancellations and refund requests are handled.

Subscriptions

Paid plans are subscription services billed monthly unless a separate written agreement states otherwise. Plan limits and prices are shown on the pricing section of the Avmel website.

Cancellation

You may cancel future subscription renewals through the billing flow made available by the payment provider or by contacting support@avmel.com. Cancellation stops future renewals but does not automatically refund charges that have already been processed.

Refund requests

Refund requests are reviewed case by case. To request a refund, contact support@avmel.com with the account email, transaction details, and reason for the request. We aim to respond to billing support requests within 2 business days.

When refunds may be issued

We may issue a full or partial refund when there is a duplicate charge, a billing error, a technical issue that prevents access to the paid service, or another reasonable circumstance that we confirm after review.

When refunds may be declined

Refunds may be declined when a subscription period has already been used, the request relates to completed monitoring work or reports already delivered, account misuse occurred, or the request is outside limits imposed by the payment method or payment provider.

Payment provider timing

If a refund is approved, processing time depends on the payment provider and payment method. Card refunds typically take several business days to appear on the customer's statement.

Contact

For billing, cancellation, or refund questions, email support@avmel.com. For legal questions, email legal@avmel.com.